Lumber Liquidators Review
On the summer, we spent fourteen days letting you know about our installing a lot more than 1000 square feet of Brazilian Walnut flooring in the initial floor of our colonial home. We compiled the complete experience into a group of greater than a dozen tutorials for installing hardwood floors that cover everything of the wood floor installation. The series was a resounding success, and something of the very most extensive we’ve ever produced at One Project Closer. Below is merely among the “after” pictures from the installation. Just click here for all your Brazilian Walnut flooring pictures.
Through the entire series, I omitted a discussion of the specific hardwood product we selected or the store where we purchased it (although you can view the branding in a few of the pictures of the boxes). I did so this primarily because I needed the articles to stand independently without learning to be a two-week-long endorsement of a specific vendor’s products. But I’d be remiss easily didn’t at the very least write one article on our experience with owner where we purchased the merchandise and the specific make of hardwood we selected.
WHEN I’m sure you guessed from the title of this article, that vendor was Lumber Liquidators, among the largest discount hardwood flooring retailers in the U.S., with headquarters located in our neighboring state of Virginia. The merchandise is LL’s flagship brand: Bellawood, and much more specifically, 3/4-inch thick by 3-1/4-inch wide tongue-and-groove, solid Brazilian Walnut.
We sunk a lot more than $6,000 in to the flooring we installed, and certainly, we’re happy with the installation. You can view detailed pictures of the ultimate product here.
Our overall experience with Lumber Liquidators was very positive, however, not perfect. Read on for the objective overview of our purchase experience with this particular vendor.
Lumber Liquidators Review
The Highs: Beautiful, quality Bellawood product; excellent price; free delivery to the neighborhood store; wide selection of hardwoods to select from; reasonably knowledgeable in-store staff.
The Lows: Product stock status not necessarily up-to-date on internet site; Product stock status not necessarily fully known by phone-based customer support.
The Verdict: Something and price point which are first rate. We’ll be back for the next hardwood purchase.
Detailed Experience
Before engaging in our personal experience with Lumber Liquidators, Personally i think compelled to indicate the most obvious: this review represents an individual, large purchase of an individual product with this particular vendor. Much like any vendor, the number of experiences could possibly be very large with regards to the specific people you encounter on the times you place and take receipt of one’s order or make customer support requests.
Much like any review, this short article will better serve others in the event that you add your personal experiences with this particular vendor in the comments section in the bottom. I hope you’ll!
Bellawood Product Review: This isn’t the very first time we’ve installed Lumber Liquidator’s Bellawood Brazilian Walnut product, so we knew what things to expect. We have discovered that the aluminum oxide sealer on Bellawood is great (LL supplies a 50 year limited warranty). It isn’t susceptible to fading or hazing like many polyurethane-based sealers also it resists normal wear perfectly. Note, though, that Bellawood doesn’t involve some sort of “miracle” sealer that may prevent gouging. In the event that you drag the claw side of a hammer over the floor, it’ll indeed scratch, and quite noticeably. There is absolutely no sealer which will prevent that kind of abuse from marking a genuine hardwood floor–it’s why laminate flooring options have grown to be more popular lately.
The Brazilian Walnut hardwood boards were extremely uniform and consistent. We’d significantly less than 3% scrap from the box (Brazilian Walnut is really a very consistent wood in the first place – other species could have higher waste factors – check the merchandise pages for the average person species for details).
You should recognize that Lumber Liquidators possesses a lot more than just Bellawood, and that a few of their brands don’t enjoy as positive of a reputation. However, Personally i think confident in recommending the Bellawood product after installing it in three homes.
Price Review: Whenever we attempt to find hardwoods for the house, I combed the net for other hardwood vendors that offered the main element features I needed in this installation: 3/4″ solid tongue-and-groove hardwoods, a thick aluminum oxide-based finish, 3-1/4 inch width planks, good photos of the installed product, etc. What I came across, without exception, is that Lumber Liquidator’s Bellawood product came in about $1.00 – $1.25 / square foot significantly less than your competition for the higher-end exotics in “select” qualities. We finished up paying $6.49/sq. ft. for the Brazilian Walnut. Another best on the list of competition wanted $7.50/sq. ft. for an almost identical product.
Shipping: We requested the merchandise be shipped to your local store (a free of charge option) and we picked it up utilizing a 1/2 ton pick-up truck (it took 5 truck loads because of weight limits). The staff at the neighborhood LL had the boxes looking forward to us at the entranceway directly after we called 1/2 hour early permitting them to know we’d be buy to choose them up.
CUSTOMER SUPPORT Review: While our overall experience with Lumber Liquidators was very good, we ran into one significant challenge: phone-based customer support did not have an excellent grasp on future product ship dates.
Whenever we first got into the marketplace for exotic hardwoods, we were likely to install Brazilian Chestnut floors. We actually placed an order for Brazilian Chestnut on LumberLiquidators.com in late May and were told that as the product was sold-out, there is a batch at the factory that might be in a position to fill our order within 14 days. Seven days later, I had a gut feeling that I will re-confirm that the batch at the factory would indeed be accessible to fill our order, since we were lining up time off work and sequencing contractors for your time and effort. When I called back, I was told that the initial customer support rep had made one and our floors wouldn’t be accessible for at the very least 6 weeks, and perhaps not until even later.
At this time, we made a decision to switch to Brazilian Walnut (that Lumber Liquidators had a lot more than 6,000 square feet in stock at that time). The purchase price was comparable, the appearance was similar, plus they could actually ship it virtually immediately. Ultimately, we received our floors with time to meet up our build schedule. Needless to say, had I not made that call, we’re able to have ended up in an exceedingly bad situation where we didn’t have the flooring with time to get the initial floor remodel completed. The client service representative was very apologetic and said that is not normally a concern for the business; someone could have read an inventory/order report incorrectly.
The rest of our customer support and sales experience was great. The support staff in the neighborhood store were very useful, and everyone (even the client service rep mentioned previously) was always polite and courteous, never calling into question whether what I was telling them was, actually, the reality.
Overall Review
We’ve been coping with our newly-installed floors for 4 months now. We’re happy with the product and sometimes recommend Lumber Liquidators to friends and colleagues. WHEN I noted before, we’ve installed other Bellawood products in 2 other homes with great success. Those installations are actually more than 3 years old each and both still look fantastic.
Where you can Buy
Lumber Liquidators has put considerable effort into making ordering through their site pretty simple and painless, even for large quantities. There’s also stores in many elements of the nation you could visit. Lumber Liquidators will ship their product to some of their national outlets free of charge, or you may get the product delivered to your house for yet another freight fee.